Returns & Exchanges

Your Satisfaction is My Priority

At John’s Watches, I take immense pride in the quality and craftsmanship of every timepiece I offer. If for any reason you’re not completely satisfied with your purchase, I’m here to help.

Returns

Timeframe:

You have 30 days from the date you receive your watch to initiate a return. If 30 days have passed since your order was delivered, unfortunately, I can’t offer you a refund or exchange. Cancellations are valid within 1 hour of ordering.

Condition:

To be eligible for a return, your watch must be unused, in the same condition as you received it, and in its original packaging.

Process:

To start a return, please email me at info@john-watches.com with your order number and a brief explanation of why you’d like to return the item. I will provide you with instructions on how and where to send your return.

Please note that I do not offer free returns.

Refunds

Inspection:

Once I receive and inspect your return, I will send you an email to notify you that I have received your returned item. I will also let you know if your refund has been approved or rejected.

Processing:

If your refund is approved, I will process it, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; it may take some time before your refund is officially posted.

  3. Contact your bank. Processing times for refunds can vary.

If you’ve done all of this and still haven’t received your refund, please contact me at info@john-watches.com.

Exchanges

Damaged or Defective Items:

I only replace items if they are defective or damaged. If you need to exchange your watch for the same item, email me at info@john-watches.com, and I will assist you with the exchange process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once I receive the returned item, I will send you a gift certificate.

If you have any further questions, feel free to reach out to me at info@john-watches.com. I’m always here to help!